Your personal data will be used to process your order, optimize your experience on this site, and for other purposes as described in our privacy policy.
Payment methods and terms of delivery
General information
Rajacenna is the leading quadridextrous and ambidextrous realistic drawing artist in the world situated in the Netherlands.
Order
Ordering details are visible under the products on their product pages. Terms of delivery are mentioned under every product. Name, email and delivery details can be filled in on the form underneath. After clicking the ‘buy’-button you will be directed to the checkout page.
Payment methods
For the moment there will be only two payment methods. This will be extended in the near future.
Payments for the Netherlands: Ideal
International payments: Sepa
SEPA Area
Currently SEPA consists of 36 countries as visible here: https://thebanks.eu/articles/SEPA-payments-explained#sepa_countries
Sepa includes payment schemes for credit transfers, instant credit transfers, direct debits and business-to-business direct debits.
Order information
At this time there won’t be send any confirmation or receipt email to the customer for received order(s). However this will be the case in the near future. Your order-details will be visible in your bank account information.
Delivery
Rajacenna.com / Rajacenna.nl reserves the right to cancel an order or orders if the customer has repeatedly failed the payment.
Delivery process will initiate after Rajacenna.com / Rajacenna.nl has received payments.
Processing- and delivery time after received payment is approximately 14 business days.
Return and Refund Policy
Thank you for your interest in Rajacenna art! We appreciate your business and want to ensure you have a positive experience. This policy outlines our return and refund conditions for artwork purchases.
Returns:
Due to the unique and irreplaceable nature of original artwork, returns are not accepted.
Refunds:
Refunds are only available in the following circumstances:
We accidentally send you the wrong artwork.
In case of damage:
If your artwork arrives damaged, please contact us immediately at shop @ rajacenna.com with photos of the damage and packaging.
We will work with you to arrange a replacement or a full refund, including any shipping costs.
Please note:
This policy applies to all artwork purchases made on our website, https://www.rajacenna.com/.
We reserve the right to modify this policy at any time.
We encourage you to review this policy carefully before making a purchase. If you have any questions, please don’t hesitate to contact us.
Import fees
The customer is responsible for paying import or customs fees upon entering the country. The specific import costs vary from country to country, which makes it impractical to establish a standardized amount during the online ordering process.
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